![]() Hoped to contact support by phone, but web page says they're closed - open 5-5 Pacific, which is 7-7 my time. Have had no problems installing any other software on my PC. No errors in Event Viewer appear to be related to the install attempts. Tried all the above with a new download via Edge, same results. ![]() Tried all the above with a new download via Chrome, same results. ![]() Added download, setup, and installer exes as exclusions in anti-virus and firewall settings, tried again, no change in results. Tried selective startup with all non-Microsoft services disabled, repeated prior install attempts, additional files created in MSI\TY21 directory (no errors recorded), just UAC prompt, then nothing. Ran extracted TurboTax 2021 Installer.exe from %TEMP% as admin, got the standard UAC prompt, then nothing Ran extracted setup.exe from %TEMP% as admin, got the standard UAC prompt, then nothing Ran downloaded exe as admin (no other apps running), files were extracted, C:\ProgramData\Intuit\TurboTax\MSI\TY21 directory and 20211227_TTINSTALLER.log file created (shows no other instance locking now), then nothing Ran anti-virus full scan - no threats found Ran sfc and dism - no errors found or fixed Anti-virus and firewall disabled (Windows Security) Windows 10 Pro, version 21H2, build, 16 GB RAM, 230 GB disk space available, GB fiber Internet connection I've tried everything I could find on TT support and via Google searches, to no avail. Install exe downloaded from Amazon extracts but won't install. ![]()
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